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Aol Mail an Error Occurred While Retrieving Your Messages. Try Again

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Are you lot having problem sending or receiving messages in AOL Mail? These troubleshooting tips will take you back on track in no time! Whether you lot sign in on the web, in the AOL Mail service mobile app, use apps like Window Mail or Apple Mail, in that location'due south unremarkably a quick fix for all AOL Postal service problems, including frustrating password problems.

  1. one

    Double-cheque your password. If you get the error "Invalid password. Please endeavor again," make certain yous're using the correct password. If y'all're sure you haven't changed information technology, recall that it'south case-sensitive—if the Caps Lock primal is on, tap it to turn it off.

    • If you lot're nonetheless getting an "Invalid countersign" error, try resetting your countersign. Visit http://login.aol.com/forgot, select a recovery method, and follow the on-screen instructions to create a new password.

  2. 2

    Brand sure your account isn't deactivated. AOL will deactivate your account if you haven't signed in over the past 12 months.[1] They may likewise conciliate your business relationship if it was used to violate their terms of service. To observe out if your business relationship was deactivated, visit http://login.aol.com/forgot and try to recover information technology.

    • If your business relationship no longer exists, you lot'll see a message that tells y'all that it'due south been deactivated, and y'all can no longer reset your password. In this example, you'll need to create a new account.

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  3. 3

    Clear your cache and cookies (if you're using a web browser). If y'all're having trouble staying logged in, go on getting booted back to the login screen, or see the wrong page or version of your inbox, immigration your cookies may resolve the issue.

    • Clearing your cache and cookies is a fiddling different depending on which web browser you're using, only it'due south very easy to do.

  4. 4

    Brand certain JavaScript is enabled. If JavaScript is disabled, AOL Postal service won't work properly in your web browser.[2] Double-bank check your browser settings and plough on JavaScript if it's non on already.

  5. 5

    Disable your pop-up blocker or ad-blocker. If the sign-in page doesn't appear to load properly in your browser, your security settings may be preventing you from logging in. A simple way to bank check is to open up a new Incognito or Private Browsing window and try to access your AOL e-mail in that window. If you can sign in that way, yous'll need to permit popular-ups and turn off advertisement blocking for AOL Mail.

    • Seeing a bare screen could likewise point that AOL is not allowed through your firewall. If you didn't prepare your own firewall, contact your network administrator to ask that they allow the following domains through the firewall so you can check your e-mail: *.aol.com, registration.aol.com, and webmail.aol.com.

  6. vi

    Attempt a different web browser. If yous're having trouble logging in to AOL in an older browser like Internet Explorer, switch to a more modern browser like Microsoft Edge or Google Chrome. If you lot're able to sign in with another browser without issues, information technology commonly means your web browser is out of date or needs to exist reset.

  7. vii

    Check (and reset, if necessary) your net connection. Try visiting a website other than AOL Mail service—are you able to load that website but not AOL Mail? If you can't access any websites, there'southward a trouble with your internet connectedness. Once yous resolve that issue, you should have no trouble signing back into AOL Postal service.

    • If you can admission other websites merely aren't able to load https://post.aol.com, there'south a risk AOL's servers might be downwardly. Head over to https://downdetector.com, type mail.aol.com into the search area, and and so press Enter or Return. If the site is down, try over again later.

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  1. 1

    Click Inbox if y'all don't come across your messages. If you don't see whatsoever messages when yous sign in on your web browser, you may exist seeing AOL'southward default Today screen instead. Clicking Inbox volition take you to your inbox.

    • To disable the Today screen, click Options at the top-right, click Mail Settings, and and so remove the checkmark from "Show me Today on AOL when signing in."

  2. 2

    Brand sure all messages in your inbox are shown. If you're missing messages and signing in on a web browser, click See all at the meridian-right corner of your inbox, and then choose All. AOL might have subconscious messages you've already clicked or read, even if you did information technology by blow.

  3. iii

    Check the Spam binder in the left panel. If AOL thought messages were spam, you'll find your messages here. To mark a message every bit non spam, click Not Spam at the pinnacle of the bulletin.

    • If y'all're using the mobile app, tap the Inbox icon at the lesser-left and select Spam to view the folder contents.

  4. 4

    Check your other folders and verify your filters. If you lot set up any AOL Mail filters to filter incoming letters to specific folders, your new letters may be in one of the folders in the "Folders" section of the left panel. If you find your messages in the wrong folder:

    • First, if you're using the AOL Mail mobile app, you'll need to sign in to AOL in a spider web browser at https://post.aol.com.
    • Click Options at the acme-correct.
    • Cull Mail Settings.
    • Click Filter Settings in the left panel.
    • Click a filter to run across its rules, such as sure senders beingness filtered to sure folders.
    • Edit or remove folders that aren't working the way you'd hoped.

  5. 5

    Update your block listing. Check your cake list if you're non receiving mail from a particular sender—you may have accidentally blocked someone. To check your block list:

    • If you're using the AOL Mail mobile app, you'll need to sign in to AOL in a web browser at https://mail.aol.com.
    • Click Options at the superlative-right.
    • Choose Mail Settings.
    • Click Block Senders.
    • If you find someone on your blocklist that shouldn't be there, removing them will let that person to email you once again.

  6. 6

    Effigy out if other apps are deleting the letters. Is your inbox empty when yous log in on the web or in the mobile app? If you check your AOL email in another app, such every bit Outlook or your telephone's Postal service app, that app might be ready upwardly to delete letters from AOL's servers later on downloading them to your phone or calculator.[3]

    • If the other app uses IMAP to check your post (which is more common these days), you don't accept to worry nearly this problem—your messages will stay on the server unless y'all delete them.
    • If the app uses POP3 (rare), you'll need to wait for a setting called "Keep email on server" to make sure your messages are bachelor on the web after they download to your computer, telephone, or tablet.[4]

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  1. ane

    Double-check your password. If you get the mistake "Invalid password. Delight try over again," make sure you're using the correct password. If you're sure you haven't changed it, remember that it'south example-sensitive—if the Caps Lock central is on, tap information technology to turn it off.

    • If you're yet getting an "Invalid password" mistake, try resetting your password. Visit http://login.aol.com/forgot, select a recovery method, and follow the on-screen instructions to create a new countersign.

  2. 2

    Create an app countersign if you're using 2-pace verification. Are yous getting a password or hallmark error when you try to send or receive AOL email using your iPhone, iPad, or Mac's Mail app? If yous've enabled ii-footstep verification for your AOL Mail account, you'll need to create a split up password called an app password.[5] Here'due south how yous'll do it:

    • Open up a spider web browser and get to https://login.aol.com/business relationship/security.
    • If y'all're not signed in, sign in now.
    • Click Generate app countersign and then Get Started.
    • Type "Apple Mail service" and click Generate Password.
    • When the i-time password appears, copy it, or write it downwardly.
    • Return to the Mail app and endeavor to call back your messages. When prompted for the password, paste or type the password into the field. You should at present be able to call back your letters.

  3. 3

    Cheque your Junk folder if you're not receiving certain letters, they might be flagged as junk mail or Spam. Await in your Junk folder to see if your messages are incorrectly flagged.

    • To move an incorrectly-labeled junk message dorsum to your inbox, right-click or long-press the message and select Marking as non junk.

  4. 4

    Delete and re-add your AOL account. If you're having problem sending or receiving AOL mail in your iPhone or iPad's Mail app, you can usually fix the issue by removing and re-adding your AOL account from your iOS or Apple Mail Settings. Here'south how:

    • iPhone or iPad: Open the Settings app, become to Mail > Accounts > AOL, and and then tap Delete Account. Tap Delete Account to confirm, select Add Business relationship > AOL, and follow the on-screen instructions to add together your AOL account back.[6]
    • Mac: In the Mail app, click the Mail menu, select Preferences, click Accounts, select your AOL account, so click the minus button and follow the on-screen instructions.[7] Now click the Mail service card and go to Add Account… > AOL > Proceed and sign in to your business relationship.

  5. five

    Brand sure your business relationship isn't deactivated. AOL volition deactivate your business relationship if you oasis't signed in over the past 12 months. They may likewise conciliate your account if it was used to violate their terms of service. To find out if your account was deactivated, visit http://login.aol.com/forgot and try to recover it.

    • If your account no longer exists, you lot'll see a bulletin that tells y'all that it'south been deactivated, and you tin can no longer reset your countersign. In this case, you'll need to create a new account.

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  1. 1

    Double-bank check your password. If y'all get the error "Invalid password. Please endeavour once again," make sure y'all're using the correct countersign. If you're sure you haven't inverse it, remember that it'southward case-sensitive—if the Caps Lock key is on, tap it to plow information technology off.

    • If yous're even so getting an "Invalid password" error, try resetting your password. Visit http://login.aol.com/forgot, select a recovery method, and follow the on-screen instructions to create a new countersign.

  2. two

    Create an app password if you're using 2-step verification. Are y'all getting a countersign or hallmark error when y'all try to send or receive AOL electronic mail in Outlook, Windows Mail, other Windows postal service apps, or your Android'south Post app? If you've enabled two-step verification for your AOL Post business relationship, you'll need to create a separate password called an app countersign and use that to sign in. Here's how you'll do it:

    • Open a web browser and go to https://login.aol.com/account/security.
    • If you're non signed in, sign in now.
    • Click Generate app password and then Get Started.
    • Blazon "Apple Mail" and click Generate Password.
    • When the quondam countersign appears, re-create it, or write it downward.
    • Return to the Mail app and try to retrieve your letters. When prompted for the password, paste or type the countersign into the field. You should now be able to retrieve your messages.

  3. iii

    Double-check your AOL Mail settings. Some e-mail apps, including Windows Post, Thunderbird, and Outlook, crave you to enter AOL'due south IMAP and SMTP server settings manually. Locate your mail app's account settings and verify that the following server information is entered:

    • IMAP server (incoming mail service): imap.aol.com
      • Port: 993
      • Security: SSL
    • SMTP server (outgoing mail): smtp.aol.com
      • Port: 465
      • Security: SSL
    • Use your AOL email accost as the username, and your AOL Mail password as the password for both the IMAP and SMTP server.
    • If you're using an Android, delete and re-add your AOL account in your Gmail or Samsung Post settings if you're still unable to receive mail.

  4. 4

    Await in your Spam or Junk binder. If AOL thought letters were spam, yous'll observe your letters here. The location varies by app, but you'll usually find your spam binder in your full general list of folders.

  5. v

    Double-bank check your mail service filters. If your mail service app allows yous to create filters that automatically move messages to different folders based on sure criteria, you may have gear up up a filter that is miscategorizing certain messages. Edit or remove any filters that you no longer demand.

  6. half-dozen

    Make sure your business relationship isn't deactivated. AOL will conciliate your account if y'all haven't signed in over the past 12 months. They may also deactivate your business relationship if information technology was used to violate their terms of service. To notice out if your account was deactivated, visit http://login.aol.com/forgot and try to recover information technology.

    • If your business relationship no longer exists, you'll run into a message that tells you that it'southward been deactivated, and you tin can no longer reset your password. In this case, you'll need to create a new account.

  7. vii

    Bank check (and reset, if necessary) your internet connection. Endeavor visiting a website other than AOL Post—are you able to load that website merely not AOL Mail? If you tin can't access whatsoever websites, there's a trouble with your internet connection. Once you lot resolve that issue, y'all should have no problem signing back into AOL Mail.

    • If y'all tin access other websites just aren't able to load https://mail.aol.com, at that place's a risk AOL's servers might be down. Head over to https://downdetector.com, type mail.aol.com into the search area, so press Enter or Return. If the site is down, endeavour over again later.

  8. 8

    Cheque your firewall or router. If your mail app can't connect to the IMAP or SMTP server, the servers may non be immune through your firewall. If you didn't fix your ain firewall, contact your network administrator to ask that they allow the following domains through the firewall so you can check your email: *.aol.com, registration.aol.com, and webmail.aol.com.

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Article Summary X

ane. Double-cheque your countersign (it's case-sensitive).
2. If y'all use two-step verification, you'll need to create an app countersign on AOL'south website to apply 3rd-party mail apps.
3. Make sure your account isn't deactivated.
4. Delete and recreate your account if using an iPhone or iPad.
v. Clear cache and cookies if using a web browser.
6. Make sure JavaScript is enabled.
7. Disable pop-up and advertisement-blocking.
8. Check and reset your net connection.

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Source: https://www.wikihow.com/Fix-an-Aol-Email-Problem

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